When you use the services or any portion thereof, we may collect and record the information you provide to us, whether through the services or other third party services (the “Account Information“).
“Personal Information” means information about you that can be used to contact or identify you. The Personal Information types collected in accordance with the Services may vary depending on the activity and may, without limitation, include First and Last name, geographical location, language, gender, and Facebook Id associated with the usage of the chatbot, and a link to your profile image your name, your third party service user identification details, your e-mail address and location (city and country).
“Non-Personal Information” is information that, when taken alone, cannot be used to identify or contact you. During your use of the Services we may collect Non-Personal Information about your use of the Services. We may also invite you to share Non-Personal Information about yourself which may, without limitation, include your age or date of birth, your gender or any other information included on your Facebook profile or provided by you while using the Chatbot. In addition to information collected as described above, you may choose to share additional information about yourself through the Services.
If Non-Personal Information is collected for an activity that also requires personal information, we may combine your non-personal information with your personal information in an attempt to provide you with a better user experience, to improve the value and quality of the Services and to analyze how the Services are used.
We may collect other information so that we can better understand customer behavior and improve our products, services, and advertising. We may also receive either non-personal or public information from third parties in connection with market and demographic studies and/or data that we may use to supplement personal information provided directly by you.
We use your information to fulfill your specific requests, and to send you other related information. In addition, the personal information you provide will allow us to send you messages regarding, among other things, new products, features, enhancements, special offers, upgrade opportunities and events of interest. You may at any time opt-out of any of these communications.
We may also use personal and non-personal information, both individually and combined together, to better understand the behavior and preferences of our customers, to troubleshoot technical problems, to serve static and dynamic advertising, to ensure proper functioning of our products and services as well as to help improve the Services and their content. In addition, we may combine non-personal information with personal information, such as an e-mail address, to tailor our offerings and/or web pages.
In addition, some of the Non-Personal Information we collect is also used for the purpose of improving the quality and relevancy of the advertisements served by us or by our partners (“Retargeting”). None of the information, individually or grouped together, can be traced back to a specific individual. We may share such Non-Personal Information about you with publishers, advertisers or any other third party. If you wish to no longer be exposed to personalized advertisements or banners or to take part in Retargeting, please contact us at the e-mail address provided in the “Contact Us” section below. Please note that such procedure will not block ads that are displayed on the websites you visit.
In all cases of data access and collection, the personal information you provide will not be disclosed, rented, loaned, leased, sold, or otherwise voluntarily distributed to unaffiliated third parties and will be used solely for the purpose of providing you with and improving the Services and for any other purpose stated herein. We will retain your information for as long as needed to provide you the Services. If you wish that we no longer use your information contact us at the e-mail address provided in the “Contact Us” section below. Note that there may be instances where we are legally required to retain your information, whether by law, regulation, or separate agreement with Facebook. Further, we may keep aggregated information, provided that no personal information indentifying a specific person could be inferred or created from it.
We may employ third party companies and individuals to facilitate the Services or any portion thereof, to provide the Services or any portion thereof on its behalf, to perform tasks (e.g., without limitation, maintenance services, database management, web analytics and improvement of the Services) or to assist us in analyzing how the Services are used.
From time to time, we employ third party contractors to collect personal information on our behalf to provide e-mail delivery, product or promotional fulfillment or other services through the Services. When requesting these services, you may be asked to supply your name, mailing address, telephone number and e-mail address to those contractors. We may ask some third party contractors, such as, data analytics or market research firms, to supplement personal information that you provide to us for our own marketing and demographic studies, so that we can consistently improve our Services and related advertising to better meet our customers’ needs and preferences. To enrich our understanding of individual customers, we may tie this information to the information you provide us.
Note that in the ordinary course of Internet activity, certain information may be sent from your browser to third parties such as advertising networks and analytics companies. We will not publish content on your behalf without your consent, however, we have no control over the information sent from your browser to those networks or other third parties and recommend that you ensure that your browser settings prevent the disclosure of information you would not like to share.
You understand and agree that we may be required to disclose personal information if required to do so by law or in the belief that such disclosure is reasonably necessary to avoid liability, to comply with legal process, including, but not limited to a subpoena, statute, search warrant, or court order, or to protect our, or a third party’s, property and rights, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, unethical or legally actionable.
We may also disclose information about you if we determine that such disclosure is reasonably necessary to enforce the terms and conditions of the Services or to protect our operations or customers. Additionally, we may sell, transfer or otherwise share some or all of our assets, including your Personal Information, in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy.
The Services may contain links to other websites or applications. The fact that the Services link to a website or application or presents a banner ad or other type of advertisement does not mean that we endorse or authorize that third party, nor is it a representation of any affiliation with that third party. If you click on a link to a third party website or application, including on an advertisement, you will leave our Chatbot and will go to the website or application linked to. These third party websites and applications may place their own cookies or other files on your computer or mobile device, and may collect data or solicit personal information from you. Other sites and applications follow different rules regarding the use or disclosure of the personal information you submit to them. Because we cannot control the activities of third parties, we cannot accept responsibility for any use of your personal information by such third parties, and we cannot guarantee that they will adhere to the same privacy and security practices as us. You are therefore encouraged to read the privacy policies or statements of other websites and applications you visit before providing any personal information.
If you would like us to delete your records in our system, please contact us at firstname.lastname@example.org and we will attempt to accommodate your request (except to the extent legally obligated to retain certain records).
We have made reasonable technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration or disclosure. However, we cannot guarantee that unauthorized third parties will never be able to overcome those measures or use your personal information for improper purposes.
The Service is not intended for children under the age of 13. We do not knowingly collect personal information online from visitors in this age group. All users must be (a) at least of legal age to form a binding contract with us or under the strict and continuous supervision of a parent or any other qualified legal guardian, and (b) not barred from receiving the Services under the laws of the country in which they are resident or from which they use the Services.
Last update: May 10, 2017
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